The University of Queensland Medical Program seeks to deliver impactful student support, which is fully aligned with program delivery.

It is recognised that targeted, high impact and quality support is a critical factor underpinning student success and satisfaction.

For medical students at UQ to reach their full potential, the Medical Program acknowledges the importance of supporting students throughout their studies. This support facilitates students to achieve their best, enjoy their medical program experience, and compliments their academic journey to becoming a medical practitioner. The Medical Student Support Strategy 2018-2020 is the governing document for medical student support, and reflects the medical student support vision, mission, and guiding conceptual frameworks.

In addition to Student Services available to all students at UQ, the Medical Student Support Team (MSST) provides dedicated support to medical students for all wellbeing needs, and refers to other services as required. The MSST can assist medical students with:

  • Mental health support, strategies and resources
  • Navigating University policies and procedures and liaising with the Faculty
  • Maximising performance
  • Overcoming unique challenges of studying in a foreign country or interstate
  • Referral to specialist support services e.g. counselling, disability support, accommodation and learning support.
Phase 1

Catherine FitzgeraldCatherine Fitzgerald
Student Advisor (Years 1 and 2)

 
Phase 2

Tristan de MezieresTristan de Mezieres
Student Advisor (Years 3 and 4)

 

 

Contact

E: med.mss@uq.edu.au
T: (07) 3365 1704
After hours crisis support: 1300 851 998
All appointments are confidential.

Phase 1

The Academic Support Lead (Years 1 and 2) provides proactive and reactive specialised academic advice and support to all medical students in Years 1 and 2, and refers to other services as required. This includes:

  • Identifying students at risk of not progressing and supporting with academic advice, or referral to other services
  • Recognising and supporting high achieving students
  • Maintaining regular communications regarding academic support options
  • Assisting in arranging Student Access Plans and adjustments
  • Meeting with students prior to returning to studies after an interruption of studies.

Angela BrandenburgAngela Brandenburg
Academic Support Lead (Years 1 and 2)
E: med.acsupport1@uq.edu.au
T: +61 7 3346 5251

Phase 2

The Academic Support Lead (Years 3 and 4) provides proactive and reactive specialised academic advice and support to onshore medical students in Years 3 and 4, and refers to other services as required. This includes:

  • Identifying students at risk of not progressing and supporting with academic advice, or referral to other services
  • Recognising and supporting high achieving students
  • Maintaining regular communications regarding academic support options
  • Providing guidance to UQ staff and medical students on strategies and actions to optimise students’ learning experience in clinical placement courses
  • Providing targeted support for medical students who need to repeat a course or who are returning from an interruption of studies
  • Providing support to facilitate implementation of reasonable adjustments for students with a Student Access Plan.

Dr Matt BrandtDr Matt Brandt
Academic Support Lead (Years 3 and 4)
E: med.acsupport2@uq.edu.au
T: +61 7 3346 4634

 

Referral links

The Personal Advisor Network (PAN) was established as part of the Medical Student Support Strategy (2018-2020). This initiative provides targeted and individualised support for medical students and fosters a spirit of community and connectedness. Each student entering the Medical Program is assigned a personal advisor, who plays a valuable role in guiding and shaping the experience of medical students, one-to-one.

The Personal Advisor Rural Network (PARN) is a subset of the Personal Advisor Network. The PARN has been established with the specific purpose of encouraging students with a rural perspective and supporting rural origin students.

Who is my personal advisor and what is their role?

Your personal advisor is a key point of contact and support. They are experienced, approachable clinicians,  academics or researchers who have volunteered their time to provide assistance to help you adjust to life at UQ, feel a sense of belonging, access other supports where required, transition into the clinical environment, and prepare for employment i.e. internship/residency.

The key roles of your personal advisor in supporting you are to:

  • Encourage an appropriate work-life balance, healthy behaviours and extra-curricular activities;
  • Meet with you at regular intervals to “check in” regarding your academic progress and wellbeing;
  • Offer positive support and encouragement;
  • Provide guidance and advice to help you adjust to life as a medical student;
  • Recommend input or support services should difficulties arise.

Please note, your personal advisor cannot review your work, provide detailed course related advice, counselling, or specialist advice about accommodation or finance. If you are unsure about how to access this specialist help, please ask your personal advisor to help refer you to the appropriate service.

The intention is for you to develop a longitudinal partnership with your personal advisor that has continuity over the duration of your Medical Program (four years). If you are an Ochsner student, the intention is for you to develop a partnership that has continuity over the duration of the first two years of your degree while you are in Brisbane. After this time, support will be provided by your allocated medical society.

Conversations with your personal advisor are confidential, except of course if they have significant concerns about your wellbeing that prompts action based on duty of care.

Once you are connected with your personal advisor via Chronus, you will be asked to introduce yourself to them and organise your first meeting during an activity in your case-based learning session during Week 1 of your MD studies.

If you believe you have a conflict of interest with the personal advisor you have been assigned, please contact the PAN support team by emailing med.enquiries@uq.edu.au.  

 

How often should I meet with my personal advisor?

You will be asked to make contact with your personal advisor three to four times each year. However; you are welcome to contact your personal advisor outside of the scheduled contact points with any questions or concerns that you have, of course being respectful of their other commitments and responsibilities. 

What is Chronus and is training available?

You will be connected with your personal advisor via Chronus. Chronus is a cloud-based solution that allows us to manage PAN and track student and personal advisor connections. Chronus provides a communication platform for you to stay connected with your personal advisor, enables a more streamlined sign-up process and guided experience, and offers the convenience of anytime, anywhere access to the network with a consistent user experience across all devices.   

Please view the Chronus User Guide for instructions on how to login, send a message to your personal advisor, add new meetings, and download the Chronus app on your mobile device. In January you will receive an email inviting you to join the Personal Advisor Network on Chronus and complete your profile. A link to the Chronus User Guide will be included in this email.  The Chronus User Guide will is also readily available on the Resources page on Chronus.

Once you have been invited to join Chronus and completed your profile, you will be able to login to Chronus here.

What do I need to do before Orientation Week?

  1. Please add no-reply@chronus.com to the safe senders/approved sender list of your UQ student email account so that emails from Chronus do not go to your junk/spam email folder. You can view instructions on how to add no-reply@chronus.com to your safe senders/approved sender list here.
  2. In January you will receive an email inviting you to join the Personal Advisor Network on Chronus and complete your profile. If you haven’t received this email by 16 January 2020, please contact the PAN support team by emailing med.enquiries@uq.edu.au
  3. Please complete your Chronus profile by Wednesday 22 January 2020 so that we can match you with a personal advisor in time for your second CBL Tutorial. If you are an Ochsner student, you will need to know the name of the medical society you have been assigned to in order to complete this online form. You will receive email correspondence confirming the details of your personal advisor before your second CBL Tutorial.
  4. If you believe you have a conflict of interest with the personal advisor you have been assigned, please contact the PAN support team by emailing med.enquiries@uq.edu.au.
  5. During your second CBL Tutorial, you will be required to make contact with your personal advisor via Chronus, to introduce yourself and organise your first meeting. Your tutors will guide you through this process. Subsequent contacts should also be initiated by you.

It is not mandatory for you to participate in the Personal Advisor Network; however, it is strongly encouraged. If you do not wish to participate, you are asked to formally opt-out by emailing med.enquiries@uq.edu.au.

Who should I contact for more information or support?

If you have any questions about the Personal Advisor Network, please feel welcome to reach out to the PAN support team by emailing med.enquiries@uq.edu.au.

You are also encouraged to access support via the following contacts if required:

Service
Contact
Medical Student Support Team (MSST)
Academic Support Lead (Years 1 and 2)
UQ Student Services

The Academic Lead for Medical Careers offers individualised medical careers advice,  particularly for international students who wish to stay in Australia after graduation, and improves access to medical careers information including careers events.

Dr Rachele QuestedDr Rachele Quested
Academic Lead for Medical Careers
E: med.careers@uq.edu.au
T: +61 7 3346 4884

 

Learn about medical career support