University of Queensland MD Program offers students the ability to take written exams using personal laptop computers or iPads meeting the minimum system configuration in courses where your Course Coordinator has opted to use the SofTest software.

Please take a moment and read the following information or download the PDF. By registering for SofTest you acknowledge you have read, understand and agree with all the policies, procedures and warnings contained in this document.

What is SofTest™ from ExamSoft?

SofTest is an exam delivery module licensed by ExamSoft Worldwide Inc. The program serves as a simplified word processor that enables students to take an examination on a laptop computer. In an effort to avoid the vulnerabilities of most computer-based testing solutions, SofTest provides instructors the ability to lock down all Windows applications thereby providing exam security.

There are a huge number of resources for students on the ExamSoft Support website around installing SofTest, setting up your device, and downloading and taking exams through the application.

Computer requirements

While all attempts are made to keep this information up to date and accurate, please review the Minimum System Requirements information on the ExamSoft login screen also.

iPad requirements

  • Hardware Recommendations = iPad 3+, iPad Air+, iPad Mini+ and iPad Pro
  • Operating System = iOS 8, iOS 9.0 and iOS 10 (Only genuine versions of iOS are supported)
  • 500 MB of free space required to commence an exam
  • iPad must not be Jailbroken
  • Internet connection for Download, Registration, Exam Download and Upload.

Windows Operating System Users

  • This software can be used on most modern Microsoft Windows based computers (i.e. purchased within the last 3-4 years). Please see specific system requirements as noted below.
  • This software cannot be used on virtual operating systems such as Microsoft's Virtual Machine, Parallels, VMware, VMware Fusion or any other virtual environments. 

PC requirements

  • Operating System: 32-bit and 64-bit Versions of Windows Vista, Windows 7, Windows 8, and Windows 10. Windows 10 Creators Update is NOT supported at this time.
  • Only genuine, U.S.-English, French, Portuguese, Swedish, and British versions of Windows Operating Systems are supported.
  • ExamSoft does not support Tablet devices other than Surface Pro as detailed below
  • CPU Processor: 1.86Ghz Intel Core 2 Duo or greater
  • RAM: highest recommended for the operating system or 2GB
  • Hard Drive: highest recommended for the operating system or 1GB of available space.
  • For onsite support, and in order to back up the answer files to USB, a working USB port is required (Newer devices may require an adaptor)
  • Internet connection for Download, Registration, Exam Download and Upload.
  • Screen Resolution should be at least 1024x768 or higher.
  • Adobe Reader (Version 9, 11, or DC) is required for exams containing PDF attachments.
  • Administrator level account permissions (Instructions)

For instructions on how to check your computer's specifications, click here.

Surface Pro requirements

  • Surface Pro 1, 2 & 4 (Non-Pro Surface devices are NOT supported)
  • Surface 3 (Pro and Non-Pro device ARE supported)
  • External Keyboard (USB or Bluetooth) required. Bluetooth keyboards must be paired prior to launching exam.
  • Hard Drive: Minimum of 1GB available space.
  • Adobe Reader XI is required for exams containing PDF attachments.
  • For onsite support, and in order to back up the answer files to USB, a working USB port is required (Newer devices may require an adaptor)
  • Internet connection for Download, Registration, Exam Download and Upload.
  • Screen Resolution must be 1920x1080.
  • Administrator level account permissions.

Macintosh Operating System Users

This software can be used on most modern Mac OS X based computers (i.e. purchased within the last 3-4 years). Please see specific system requirements as noted below.

This software cannot be used on virtual operating systems such as Microsoft's Virtual Machine, Parallels, VMware, VMware Fusion or any other virtual environments. 

Mac requirements

  • Supported Operating Systems: OS X 10.9 (Mavericks), OS X 10.10 (Yosemite), OS X 10.11 (El Capitan), and OS 10.12 (Sierra). Only genuine versions of Mac Operating Systems are supported.
  • CPU: Intel processor
  • RAM: 2GB
  • Hard Drive: 1GB or higher available space
  • For onsite support, and in order to back up the answer files to USB, a working USB port is required (Newer devices may require an adaptor)
  • Server version of Mac OS X is not supported
  • Internet connection for Download, Registration, Exam Download and Upload.
  • Administrator level account permissions (Instructions)

For instructions on how to check your computer's specifications, click here.

*MacBook Pro with Touch Pad is not allowed for University of Queensland MD Program exams

Registration process

In order to be eligible to take a computer exam, a student must:

  • Register with ExamSoft at our ExamSoft UQ Faculty of Medicine Home Page
    • Step 1: Log In – Go to the exam taker login and use your UQ Single Sign-On credentials to log in to the system.
    • Step 2: Download SofTest– If you have not yet downloaded SofTest you will see an option to download the software. Follow the prompts.

      Note: If you do not have "Microsoft .NET Framework 4" installed you will be prompted to do so. It will also ask you if you would like to install the software for yourself or for everyone who uses your laptop. This decision is up to you, but most choose “everyone.” If you have already downloaded SofTest you should check to see if you have the latest version. If you do, then you are finished. If not, install the latest version.
       
    • Step 3: Reboot SofTest – Once registered, you will be notified on-screen that you have completed the process and you will also receive a confirmation email to the address you provided in Step 1.
    • Step 4: Mock Exam – To familiarize yourself with the software prior to exam day, you should take a mock exam:
  • After registering SofTest, launch the program by double-clicking the SofTest icon. Click the “Download Exam Files” button and login using your SofTest ID and password. Select the Mock Exam from the drop-down menu and click “download.” When it is finished click “done” and this takes you back to the main screen. You will then click on “Take an Exam” and select the Mock Exam from the drop down menu. Your information will populate and you will click “start” to begin the mock exam. Follow the prompts. When you have typed a few sentences click “exit and save” on the top of your screen to upload your mock exam answer. This enables you to familiarize yourself with the SofTest exam environment. You may take the mock exam as many times as you wish.

FAQs

What is my SofTest user ID and password?

Your SofTest user ID and password are your UQ Single Sign-On credentials.

Can I practice using SofTest before the exam?

Yes. After registering SofTest, launch the program by double-clicking the SofTest icon. Click the “Download Exam Files” button and login using your SofTest ID and password. Select the Mock Exam from the drop-down menu and click “download.” When it is finished click “done” and this takes you back to the main screen. You will then click on “Take an Exam” and select the Mock Exam from the drop down menu. Your information will populate and you will click “start” to begin the mock exam. Follow the prompts. When you have typed a few sentences click “exit and save” on the top of your screen to upload your mock exam answer. This enables you to familiarize yourself with the SofTest exam environment. You may take the mock exam as many times as you wish.

What should I do prior to Exam Day?

  • Register SofTest prior to the date(s) of your exam(s). Note that you can re-download SofTest on additional computers for use as back-ups; however, you can typically only download exam files once, so only do so on the computer you intend to use on exam day.
  • Ensure: (1) that your PC meets the specifications listed above, (2) that there is plenty of free hard drive space, (3) that your PC is virus free, and (4) that your PC is free of disk errors by running SCANDISK (click Start Button, Programs, Accessories, System Tools, Scandisk or Disk Clean Up).
  • Set Your Computer Clock – Make certain your computers system clock is accurate (date and time). To check/set the system clock double click the clock in the lower-right hand corner of the computer. When the ‘Date/Time Properties’ window appears, check/set the date and time and adjust if necessary.
  • Power Management - During extended periods of non–use some computers may go into sleep or hibernate mode which can sometimes be difficult to exit during an exam. To adjust your Power Management settings navigate to the Control Panel (Start/Settings/Control Panel Windows 2000 – Start Control Panel Windows XP) and select ‘Power Options’. Change the settings as listed below.
    You may reset to the desired settings after your exam.

       Power Schemes – All options should be set to 'Never'.
       Hibernate – This feature should NOT be enabled.
     
  • Install Adobe Reader – Make sure you have Adobe Reader installed so you can open PDF documents (Don’t need to worry about this if your professor handed out your exam in class).
  • Ensure that your battery is charged prior to the exam. There may not be a power source available in the exam room. If you have one, you will be permitted to bring a
  • Download exam files when available (typically at-home exams are not available until exam day). To do so, Launch SofTest and select “Download Exam Files.” Enter your Single Sign-On credentials and click “next. “When you get a list of exam(s), select the exam you wish to download and click on the "Download" button. Once it has been downloaded click “close” to return to the previous main menu. You are now ready to take your exam on exam day.

What must I do on Exam Day for in-class exams?

  • ENSURE YOUR LAPTOP OR DEVICE IS FULLY CHARGED, with a minimum of 150 minutes active battery life. Bring your power cord and battery or a back-up power bank. Access to a power outlet may not be possible during the exam.
  • Make sure you know your SofTest password.
  • Arrive at the exam room at least 15-30 minutes early, plug your computer into a power outlet if available, turn on the computer, and login to SofTest.
  • You should download any exam files that are ready. To do so:
    • Launch SofTest and select “Download Exam Files.” Enter your Single Sign-On login credentials and click “next.”
    • When you get a list of exam(s), select the exam you wish to download and click on the "Download" button. If the exam you wish to download is not in the list of exams, please contact the proctor.
    • Once it has been downloaded click “close” to return to the previous main menu. You are now ready to receive instructions from the proctor.

How do I upload my exam when I am finished?

Once you are finished typing your exam, you will:

  1. Click on the 'Exit & Save" icon. If you are SURE you are done with your exam then click the "Close Exam" button. If you are not quite ready click on "Return to SofTest."
     
  2. On the yellow window, click the "Exit" button. You will see a screen that prompts you to connect to the internet, or, if you are connected to the internet already it will simply start uploading. You will see a message that says "Uploading Exam Answer Files 1 of 1" and then a screen that congratulates you on a successful upload. You will also get an email confirmation that you uploaded successfully. This is what the confirmation screen looks like:

Examsoft

Do not leave the exam room until you see this screen! You will be required to show it to your invigilator before exiting the exam venue. Once you do, you may close your laptop and exit.

What do I do if I did NOT get the Congratulations Screen or an email confirmation of a successful upload?

You should first be sure you are connected to the internet. Sometimes it will look like you are connected when you are not, so disconnect and connect again, making sure to try and launch Firefox or Chrome to be sure you are connected. Once you are connected, double-click the SofTest icon again and the system should upload your exam answer automatically. If it does not upload automatically, you can:

For a PC:

  • Go to www.examsoft.com/manup
  • Login with your ID and Password.
  • Once logged in, read the instructions carefully.
  • Click the 'Browse' button.
  • Go to the location specified on the page and double-click on the correct answer file you want to upload.
  • Click the 'Upload Answer File' button.

For a Mac:

  • Go to www.examsoft.com/manup.
  • Login with your ID and Password
  • Once logged in, read the instructions carefully
  • Click the 'Choose File'(Safari, Chrome) or 'Browse' (Firefox) button
  • Click on the OS X hard drive
  • Click on the 'Library' folder
  • Click on the 'Application Support' folder
  • Click on the 'SofTest' folder
  • Click on the user id folder
  • Click on the 'Answers' folder
  • Select the answer file that you wish to upload and click on the 'Open' button
  • Click on the 'Upload' button

If I have an unsecured at-home exam, can I copy and paste from other programs into SofTest?

Yes, you can copy and paste text from Microsoft Word or other word processing programs into the SofTest window.

Can I copy and paste footnotes from other programs into SofTest for at-home exams?

Yes. You must first copy and paste footnotes from Microsoft Word or other word processing programs into Notepad (or TextEdit for a Mac), and then copy from that program into SofTest.

Can I hide my screen if I need to leave the exam room?

Yes, you may hide your screen if you need to exit the exam room for any reason. Click on “actions, hide exam” in the top menu. This will block your screen until you return.

Can I take a break from my at-home exam once I have started?

No. You must keep your laptop open and running for the entire exam. You may hide your screen if you wish to take a break, but do not close your laptop.

What if I have computer problems when taking my at-home exam?

If your computer freezes you should be able to reboot and resume your exam, if it has been 7 minutes or less. If it has been longer, you will reboot and see a screen that gives you a code, prompting you to get a resume code form the proctor. Contact your Course Coordinator for this code and assistance.

What If I have technical problems?

If you have any questions or technical problems contact your Course Coordinator in the first instance, or the Faculty of Medicine’s ExamSoft support team at 

It may also be helpful to peruse the ExamSoft University website to see if there are tips there that may help resolve your concern.

How can I confirm ExamSoft has received my answer files?

You will receive an email confirmation, or, you can do one of the following:

  • Option 1: Launch SofTest, click "Exam History" and enter your login information. This will display your Exam Download/Upload History on your Internet web browser.
  • Option 2: Visit the custom home page for the Faculty, enter your login information on the Exam Taker page. Once logged in, click "Exam History" button.

Both options will display the Exam Download/Upload History page, which is a detailed report of your account activity; it includes the date and time every exam is downloaded and uploaded. You may print a copy of this page if you need a confirmation of the upload.

If your exam did not appear to upload then proceed to Question #8 (above) for manual upload instructions.

SofTest tips and preferences

Preferences

Prior to launching an exam, through the “Preferences" screen in the SofTest Start Window, you can set a timer to display a visible alert once your exam begins. This window can be "snoozed".

Alarm

While in an exam, you can set a reminder alarm to appear at a specific time during your exam by accessing the alarm tab on the sidebar.

Resize Window

To enlarge or shrink the window in which you view the question or the answer, drag the horizontal bar that appears between the question and answer areas of your screen up or down to suit your needs.

Character Limit

Some essay questions may have a character limit. You can see the character count of any essay answer in the status bar at the bottom of the SofTest window. If a limit is imposed, it will be displayed in the lower left corner next to the question number.

Word Count

SofTest provides a word count for essay answers under the stats tab of the sidebar. It gives a total word count or, if you select certain text, will give you the word count for just the highlighted sections.

Special characters

Special characters can be added to your document. If you look at the symbols tab on the sidebar it will show you the shortcuts to use for special characters.

Spell Check

Certain features such as Spell Check, ability to print and whether SofTest locks your computer during the exam (i.e. secure mode), are controlled by the Test Sponsor (institution/school administering the exam).

Undo

SofTest can undo up to the last 50 actions in each essay response question.

Exam Back up

SofTest maintains several encrypted copies of your exam on your hard drive. If your computer crashes during an exam, you can restart it and SofTest will automatically select the most current version of your exam from your hard disk.

Auto Save

SofTest saves your work automatically every 60 seconds.

Question Navigation

  • You can toggle (switch) between questions using the blue navigation arrows.
  • You can toggle (switch) between questions using the keyboard combination of 'Ctrl' and '> ' to move to the next question or 'Ctrl' and '< ' to move to a previous question.
  • You can mark questions to remind you to revisit them. The Question Navigator button on the button bar displays a list of all questions in a separate window.
  • You can view unanswered questions and also navigate to another question by clicking on the question number in the popup window.